Est. 2025
About Us
Our Standard
No Mediocrity. Ever.
If you want light, feel-good, nothing-changes classes, this is not your place. Your body deserves better than half-effort movement.
Real Results
We Train for Change.
Our goal is not to make you feel like you worked out. It is to change how your body looks, moves, and functions.
Our Coaches
Coaches, Not Babysitters.
Every instructor is certified and results-driven. They will push you, correct your form, and hold you to a higher standard every single class.
What you will actually gain
- Back pain that does not control your life
- Strong, stable joints
- Noticeably better posture
- A deep, engaged core
- More energy throughout your day
- Better sleep at night
The Team
Our Instructors
Our instructors do not just show up and play music. They coach. Every rep, every class, they are watching your form, pushing your limits, and making sure you leave better than you arrived.
- Push you when you want to quit
- Correct your form so you actually improve
- Make every class feel personal, not just programmed
- All certified and genuinely invested in your progress
Read Before You Book
Our Policies
1
Class Cancellations & No-Shows
Cancel 6+ hours before class
No charge
Cancel under 6 hours before class Late Cancel
$15
Did not show up No-Show
$25
No-show: $25 fee charged and one class credit permanently deducted from your pack or membership.
3 or more late cancels in one calendar month may result in membership suspension or forfeiture without refund.
3 or more late cancels in one calendar month may result in membership suspension or forfeiture without refund.
2
Late Arrival Policy
- First-time clients must arrive 5 minutes early. You will not be permitted into class if you arrive late for your first visit. You need time to sign forms and learn the equipment before class begins.
- All subsequent visits: no entry more than 10 minutes after class starts. No exceptions.
- If you cannot enter due to late arrival, your class credit will be returned to your account automatically.
- This policy exists to protect the flow and safety of every client already in class. It will be enforced every time.
Credit Card on File
A valid credit card is required on file to book classes. Late cancellation and no-show fees are charged directly to the card.
3
Class Cancellations
- Classes require a minimum of 2 clients to run.
- If enrollment is not met or an instructor is unavailable, the class will be cancelled and your credit will be returned to your account automatically.
- To avoid any inconvenience, ensure your text notifications are turned on in the Panda Pilates app for real-time schedule updates.
4
Membership Cancellation
- All memberships auto-renew at the end of every term (monthly, 3, 6, or 12 months).
- Cancellations require 30 days written notice by email before your renewal date. Verbal requests are not accepted.
- No mid-term cancellations. Your membership runs to the end of the active term.
- No pausing or freezing during an active contract.
Life Happens. We Get It.
Early cancellation is available in two cases only.
Relocated 15+ km away: proof of new address required. A $149.99 contract-break fee applies.
Medical reasons: valid doctor's note required. The $149.99 fee is waived.
Relocated 15+ km away: proof of new address required. A $149.99 contract-break fee applies.
Medical reasons: valid doctor's note required. The $149.99 fee is waived.
Send requests to
info@pandapilates.co
5
Refund Policy
All Sales Are Final.
No refunds, credits, or exchanges on anything.
- Memberships: non-refundable once purchased.
- Class packs: non-refundable. Unused classes expire on their set date. No extensions.
- Early exit (if approved): attended classes charged at drop-in rate. No balance refunded.
- Merchandise: all sales final. No returns or exchanges.
6
Privacy Policy
- At Panda Pilates, we value your privacy and protect your personal information.
- Any details you share (such as your name, email, or phone number) are used only to provide our services and improve your experience.
- We do not share or sell your information.
- For any questions, contact info@pandapilates.co
7
Photo Requirement
- A photo is required before your first class.
- Your photo is stored securely on Mindbody and is used for check-in purposes only.
- No Photo, No Pilates.
Common Questions
FAQs
-
How do I cancel a class without being charged?Cancel at least 6 hours before class through the app or website. Anything under 6 hours is a late cancel and a $15 fee applies.
-
What happens if I just do not show up?A $25 no-show fee is charged and one class credit is permanently deducted from your pack or membership. No exceptions.
-
What if I late-cancel multiple times?Three or more late cancellations in a calendar month may result in suspension or forfeiture of your membership without refund.
-
Can I pause or freeze my membership?No. Memberships cannot be paused or frozen during an active contract term.
-
How do I cancel my membership?Email info@pandapilates.co at least 30 days before your renewal date. Verbal requests are not accepted. Your membership stays active until the end of your current term.
-
Can I get a refund on my membership or class pack?No. All sales are final. Memberships and class packs are non-refundable once purchased.
-
Do unused classes roll over?No. Unused classes expire on their set date. No extensions or rollovers.
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What if I need to cancel early due to injury or moving?Early cancellation is available for relocation 15+ km away (proof required, $149.99 fee) or medical reasons (doctor's note required, fee waived). Email us to start the process.
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Is Pilates good for beginners?Absolutely. Our instructors modify movements to suit all levels. No experience needed. Just show up ready to be challenged.
